At Pull&Bear Sales Store, we’re committed to making your shopping experience as smooth and stylish as possible. Here’s everything you need to know about shipping and returns for our trendy fashion collections.

Shipping Information

Order Processing Time

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to suit your needs:

Standard Shipping (via DHL or FedEx)

  • Delivery time: 10-15 business days after shipment
  • Flat rate: $12.95 USD
  • Trackable service with delivery confirmation

Free Shipping (via EMS)

  • Delivery time: 15-25 business days after shipment
  • Available for orders over $50 USD
  • Basic tracking available

Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship worldwide except to some Asian and remote areas.

Easy Returns & Exchanges

We want you to love every piece from our collections. If something isn’t perfect, you can return or exchange it within 15 days of delivery.

Return Policy Details

We accept returns and exchanges for most items if they meet these conditions:

  • Unworn, unwashed, and in original condition
  • All original tags attached
  • In the original packaging

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Swimwear (unless the hygiene seal is intact)
  • Underwear
  • Pierced jewelry
  • All sale items (unless defective)

How to Return or Exchange

Follow these simple steps:

1. Initiate Your Return

Email us at [email protected] within 15 days with:

  • Subject: Return/Exchange Request – Order #[Your Order Number]
  • Body: Include product details, reason for return, and your contact information

2. Wait for Approval

Our team will review your request and email a return authorization within 1-2 business days.

3. Package Your Items

Securely pack items in original packaging with all tags attached. Include a copy of your order confirmation.

4. Ship Your Return

Send your package to:

Pull&Bear Sales Store Returns
3296 Northwest Boulevard
Washington, US 20024

Note: Return shipping costs are your responsibility unless the item is defective or incorrect. We recommend using a trackable service.

5. Receive Confirmation

We’ll process your refund or exchange within 3-5 business days after receiving and inspecting your return.

Refund Information

  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 5-10 business days to appear in your account after processing
  • Amount Refunded: Item price minus original shipping costs (unless return is due to our error)

Exchange Details

  • We’ll ship your new item after receiving your return
  • Price differences will be charged or refunded as needed
  • Standard shipping rates apply unless original shipment qualified for free shipping

International Returns

For our global customers:

  • You’re responsible for all return shipping costs
  • Mark package as “Returned Goods” to avoid customs charges
  • We cannot refund original customs duties or taxes

Need Help?

Our customer service team is here to help! Contact us at [email protected] for any questions about shipping or returns.

Happy shopping from your friends at Pull&Bear Sales Store!