Returns & Exchanges

At Pull&Bear Sales Store, we want you to love every piece from our trendy collections as much as we do. But if something isn’t quite right, our hassle-free returns policy makes it easy to exchange or return items within 15 days of delivery.

Our Return Policy

We accept returns and exchanges for most items, provided they are:

• Unworn, unwashed, and in original condition
• With all original tags attached
• In the original packaging

How to Return or Exchange

Follow these simple steps to return or exchange your Pull&Bear items:

1. Initiate Your Return: Email us at [email protected] within 15 days of receiving your order with the following information:

   Subject: Return/Exchange Request – Order #[Your Order Number]

   Body:
   Hello Pull&Bear Team,
   
   I would like to request a [return/exchange] for my order #[Your Order Number].
   Item(s) to return: [Product Name, Size, Color]
   Reason for return: [Please specify]
   For exchanges, I would like: [New Product Name, Size, Color if applicable]
   
   My contact information is:
   Full Name: [Your Name]
   Email: [Your Email]
   Phone: [Your Phone Number]
   
   Thank you,
   [Your Name]

2. Wait for Approval: Our style-savvy support team will review your request and email you a return authorization within 1-2 business days.
3. Package Your Items: Securely pack the items in their original packaging with all tags attached. Include a copy of your order confirmation.
4. Ship Your Return: Send your package to:
   Pull&Bear Sales Store Returns
   3296 Northwest Boulevard
   Washington, US 20024

   Note: Return shipping costs are the customer’s responsibility unless the item is defective or incorrect. We recommend using a trackable shipping service.

5. Receive Confirmation: Once we receive and inspect your return, we’ll process your refund or exchange within 3-5 business days.

Refund Information

After we receive your return:

• Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
• Processing Time: Please allow 5-10 business days for the refund to appear in your account after processing.
• Amount Refunded: You’ll receive a refund for the item price minus any original shipping costs (unless the return is due to our error).

Exchanges

For exchanges:

• We’ll ship your new item once we receive your return.
• If the new item costs more, you’ll need to pay the difference.
• If it costs less, we’ll refund the difference.
• Standard shipping rates apply for exchanged items unless the original shipment qualified for free shipping.

International Returns

For our global customers (excluding some Asian and remote areas):

• All return shipping costs are the customer’s responsibility.
• Please mark the package as “Returned Goods” to avoid customs charges.
• We cannot refund original customs duties or taxes.