FAQ

We offer trendsetting apparel across categories including dresses, jeans & trousers, knitwear, outerwear, swimwear, and curated suits & tailoring pieces. Our Washington-based collection focuses on versatile, fashion-forward essentials.

All product pages include detailed size charts. For our knitwear and dresses, we recommend checking measurements against your favorite well-fitting garment. When in doubt, size up for a relaxed fit or down for a more tailored silhouette.

Absolutely! We source directly from Pull&Bear’s seasonal collections. Every piece arrives with original tags and packaging, ready to elevate your wardrobe.

• Standard Shipping ($12.95): DHL/FedEx delivery in 10-15 business days (includes full tracking)
• Free Shipping: EMS delivery in 15-25 business days for orders over $50 (basic tracking included)

Pro Tip: Combine orders with friends to unlock free shipping!

Our style team carefully prepares all packages within 1-2 business days. You’ll receive tracking information via email once your order ships.

We ship globally* to fashion lovers in North/South America, Europe, Australia/NZ, Middle East, and select African countries. Currently unavailable in some Asian regions and remote locations. See our shipping page for details.

Customs clearance may add 2-3 extra days to delivery times. Rest assured, we include all necessary documentation to smooth the process. Check your tracking number for real-time updates.

We accept Visa, MasterCard, JCB, and PayPal for secure, hassle-free checkout. All transactions are encrypted for your protection.

Absolutely! We use industry-standard SSL encryption and never store your full payment details. PayPal transactions are processed through their secure platform.

Common reasons include insufficient funds, incorrect CVV, or your bank’s fraud prevention measures. Try another payment method or contact your card issuer for assistance.

We offer hassle-free returns within 15 days of delivery. Items must be unworn with original tags attached. See our Returns page for full details.

Email [email protected] with your order number and reason for return. We’ll provide a prepaid return label for US customers; international returns may incur shipping fees.

Refunds are processed within 5 business days after we receive your return. The funds typically appear in your account within 7-10 business days, depending on your bank.

Click “Forgot Password” on the login page. You’ll receive an email with reset instructions. Check your spam folder if you don’t see it within 10 minutes.

Multiple failed login attempts may temporarily lock your account. Wait 30 minutes or contact our support team for immediate assistance.

Address changes must be made before your order ships (within 24 hours of purchase). Contact us immediately at [email protected] with your order number.